Shipping Policy
Processing Time
The majority of my items are already made and ready to ship when added to the site. These items will be shipped within three business days.
They will explicitly state otherwise in the description if they need to be made at purchase. If you purchase an item that needs to be created at the time of purchase, please allow 14 days for your order to be crafted and prepared for shipment.
Custom or personalized items, larger spell kits may require additional processing time and you will be notified if this applies to your order.
Processing time does not include transit time.. Orders are not shipped on weekends or major holidays.
Domestic Shipping (U.S)
International Shipping
We ship via USPS [and/or UPS]. Available options at checkout:
Standard Shipping
Priority Shipping
Once your order ships, you'll receive a confirmation email with tracking information.
We currently ship to only the US for now.
Candles, Oils & Liquid Items
Because our candles and anointing/ritual oils are handmade with wax and oil bases, please note:
Items may arrive slightly shifted or with minor surface imperfections due to temperature changes in transit- this does not effect potency or use.
During extremem heat (summer months) or cold (winter months), we may adjust packaging or recommend expedited shipping to protect wax and oil items. We are not responsible for melting or freezing damage once a package leaves our hands, but we're happy to work with you on a resolution.
Oils are packaged to prevent leaking, but please contact us immediately if an item arrives damaged.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If you catch an error, contact us right away, we can only make changes before the order ships.
Lost, Delayed, or Damaged Packages
Once a package is scanned as delivered by the carrier, we are not able to issue a refund or a replacement for lost or stolen packages. If your tracking shows a delay, please allow a few extra business days, as carrier delays are outside our control.
If your package arrives damaged, please contact us within [48-72 hours] of delivery with photos of the damaged item and packaging, and we'll make it right.
Questions
If you have any question about your order or shipping, reach out to us via the contact link and we'll get back to you as soon as we can.